Data controller

DiveAcademy is responsible for processing the personal data you provide through this site. Contact details for anything related to this policy appear at the end.

What we collect

Only what you type into the booking request form: your name, your WhatsApp number, your email address and any message you leave us.

Alongside that we store the context of your request — the course or experience you asked about, the departure date, the language you were browsing in and the page you wrote from — plus the date and time you accepted this policy and the version you accepted.

If you apply to list your business in the Perks section: your name, WhatsApp, email and how you are a DiveAcademy customer, together with the business details — name, description, perk, code, conditions, city, category, contact or shop links, logo and photos — and the version of this policy and of the application terms you accepted.

If you report that a perk did not work, we store the reason and any comment you write. If you also leave a WhatsApp number or email so we can contact you, we store that contact with the version of this policy you accepted. A report without a contact holds no personal data.

This site uses no advertising or third-party tracking cookies. The only cookie we set remembers the language you chose.

What we use it for

To answer your request, tell you about availability, dates and conditions, and handle your booking if you decide to go ahead.

To assess your Perks application, contact you about it and, if approved, publish the listing and handle its renewal.

To follow up a reported perk with the business and, if you left a contact, reply to you.

We do not sell, rent or pass your data to third parties for commercial purposes. We make no automated decisions about you.

What we publish from an application

Only if we approve it, and only the business details: name, description, perk, code, conditions, city, category, contact or shop links, logo and photos. Your personal name, WhatsApp and email, and how you are a DiveAcademy customer, are never published.

How long we keep it

We keep your request for as long as our relationship with you lasts, and for as long afterwards as the law requires. Once it is no longer needed and no legal duty applies, we delete it.

A rejected application is deleted after 30 days, and its images as soon as it is rejected. An approved one is kept for as long as the listing lasts. A report, for as long as it takes to follow it up.

Your rights

You may access, update and correct your personal data. You may request proof of the authorisation you granted. You may ask us how your data has been used. You may withdraw your authorisation or ask us to delete your data, except where the law requires us to keep it.

To exercise any of these rights, write to the email address or WhatsApp number below. We will reply within the time limits set by law.

If you believe we have not handled your request properly, you may complain to Colombia's Superintendency of Industry and Commerce.

Changes to this policy

If we change this policy we will publish the new version on this page with its date. The version you accepted is recorded alongside your request, so it is always possible to tell which text you consented to.

Contact details

Email: [email protected]
Phone: +57 310 287 5933
Where we are: Medellín, Colombia